FAQs 
Last update May 2022

Communication and Scheduling

Each client will receive a specific email address for communications to ensure any questions are answered in a timely and orderly manner.  Our team will respond within 8 business hours of email receipt.

We ask our clients to not text or send additional emails, as this slows down the process.  If you would like to schedule time with our one of our leadership team members or book a dock appointment, please click below.

BOOK WITH OUR TEAM

Business Hours

Indie Do Good’s client business hours are 9am-3pm, Tuesday through Friday, we prefer not to have dock appointments on Mondays.   We require our clients schedule dock appointments for inventory drop off.  Please use the link below to book.  When dropping off product, please pull to the back of the building and use the dock doors.  Our team will be expecting you based on your scheduled arrival.  

We ask for at least a 24 hour notice but realize that this may not apply to all situations.

 

SCHEDULE DOCK APPOINTMENT

Service Level Agreement

Incoming freight is processed and received into our Warehouse Management System within two full business days of receipt. Crowdfunding campaigns, backorders, etc., will be processed within five business days or based on the agreement between Indie Do Good and the client.

B2C orders are processed within two business days. Orders received on Saturday and Sunday will be processed and shipped no later than Tuesday. Crowdfunding campaigns, backorders, etc., will be processed within five business days or based on the agreement between Indie Do Good and the client.

 

BUSINESS HOURS
Monday through Friday, 8 am – 4 pm
HOLIDAYS
Indie Do Good will be closed on the following holidays:
  • New Year’s Day
  • Martin Luther King Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas Eve, ½ day
  • Christmas Day
  • New Year’s Eve, ½ day
Orders will be processed within two full business days following the holiday.
Holiday shipping examples:
  • Wednesday – closed, order processed by EOD Friday
  • Thursday – closed, order processed by EOD Monday
  • Friday  – closed, order processed by EOD Tuesday

Fees & Pricing 

Late Payments 

Late payments may bear interest at the rate of 1.5% per month and/or fees. 

Billing Cycles 

Indie Do Good bills weekly for shipping charges.  All accounts are a net 7 and 15 payment terms unless otherwise noted in the Master Service Agreement.   

CLIENT PAYMENT PORTAL - ACH
CLIENT PAYMENT PORTAL - CREDIT CARD
The purpose of this page is to provide clients with general information. This is not legally binding copy.