Last update May 2022
Communication and Scheduling
Each client will receive a specific email address for communications to ensure any questions are answered in a timely and orderly manner. Our team will respond within 8 business hours of email receipt.
We ask our clients to not text or send additional emails, as this slows down the process. If you would like to schedule time with our one of our leadership team members or book a dock appointment, please click below.
Indie Do Good’s client business hours are 9am-3pm, Tuesday through Friday, we prefer not to have dock appointments on Mondays. We require our clients schedule dock appointments for inventory drop off. Please use the link below to book. When dropping off product, please pull to the back of the building and use the dock doors. Our team will be expecting you based on your scheduled arrival.
We ask for at least a 24 hour notice but realize that this may not apply to all situations.
Service Level Agreement
Incoming freight is processed and received into our Warehouse Management System within two full business days of receipt. Crowdfunding campaigns, backorders, etc., will be processed within five business days or based on the agreement between Indie Do Good and the client.
B2C orders are processed within two business days. Orders received on Saturday and Sunday will be processed and shipped no later than Tuesday. Crowdfunding campaigns, backorders, etc., will be processed within five business days or based on the agreement between Indie Do Good and the client.
- New Year’s Day
- Martin Luther King Day
- Memorial Day
- 4th of July
- Labor Day
- Christmas Eve, ½ day
- Christmas Day
- New Year’s Eve, ½ day
- Wednesday – closed, order processed by EOD Friday
- Thursday – closed, order processed by EOD Monday
- Friday – closed, order processed by EOD Tuesday
Fees & Pricing
Late payments may bear interest at the rate of 1.5% per month and/or fees.
Indie Do Good bills weekly for shipping charges. All accounts are a net 7 and 15 payment terms unless otherwise noted in the Master Service Agreement.
The purpose of this page is to provide clients with general information. This is not legally binding copy.