Indie Do Good

Service Level Agreement

Hours Of Operation

Indie Do Good’s core client business hours are 9am-5pm, Monday through Friday.   We ask that our clients schedule appointments for product drop off and other necessary visits.  Please utilize your client email address to set up deliveries.   

We will be closed for the following holidays:    

  • New Year’s Day  
  • Memorial Day 
  • 4th of July 
  • Labor Day  
  • Thanksgiving 
  • Christmas Eve, ½ day 
  • Christmas Day 
  • New Year’s Eve, ½ day 

Fees & Pricing Policy

Last updated – July 3rd, 2020

Late Payments 

Late payments may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) determined and compounded daily from the date due until the date paid. You will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by Indie Do Good to collect any amount that is not paid when due. Amounts due from you may not be withheld or offset by you against amounts due to you for any reason.   

Billing Cycles 

Indie Do Good bills weekly for shipping charges.  All accounts are set at a net 15 payment terms.   

Turnaround SLA