To better understand how we serve you, read answers to questions we commonly receive from customers. If your question isn’t listed, please contact us today to receive a quick response. We’re happy to answer any questions you have about our business and what we offer.
Q: How do I know my credit card information is secure on Indie Do Good?
Protecting your credit card information is of the utmost importance to us. Indie Do Good.com is built on the Shopify platform, which has the highest level of security certification: certified Level 1 PCI DSS compliance. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information.
Indie Do Good uses a 256-bit SSL certificate to establish a secure, encrypted connection between your computer and our servers. This connection protects your sensitive data - including content, credit card information, and transaction information — with the same level of security used by banks.
Q: How do I know you received my order?
Once you placed an order on IndieDoGood.com, you will receive a confirmation email stating that we received your order. If your order was made in error, or you wish to cancel the order, please contact us immediately at 952-955-6107, or email us at hello@IndieDoGood.com.
Q: How can I track my order?
Once your order is shipped, you will receive an email stating that your order is on its way. The email will provide tracking information allowing you to track your order with the carrier.
Q: What is your shipping policy?
In order to keep your costs down, we offer free shipping on orders of $100 or more (excluding bulk weight orders that exceed 70 pounds in total weight). If your order exceeds 70 pounds, a shipping charge, if applicable, will be shown in the shopping cart before checkout.
This shipping policy only applies to the 48 contiguous states (excluding Alaska, Hawaii, and all offshore United States territories and possessions, which include: American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.)
If you return products and your total order dips below $100, you will be charged applicable shipping fees for the items you keep.
Indie Do good is committed to processing and shipping orders same or next business day.
Domestic orders weighing under 1 lb ship USPS First Class Mail or Mail Innovations.
Packages 1-3 lbs ship USPS Priority Mail® 2-3 business day delivery.
Packages over 3 lbs ship UPS Ground® 3-5 business day delivery or Surepost.
EXPEDITED orders receive priority processing and ship USPS Priority Mail® or UPS 3-Day Select® with 2-3 business day delivery to most locations.
SECOND-DAY deliveries usually ship UPS 2nd Day Air®, unless in our judgment Priority Mail will reach destination quicker due to Saturday delivery.
NEXT-DAY orders ship USPS Express Mail or UPS Next Day Air Saver®.
We will provide tracking information when your order ships.
Orders received after 2 pm Monday – Thursday ship the following day. Orders received after 2 pm on Friday ship Monday.
WE SHIP WORLDWIDE! International orders with standard delivery 4 lbs and under ship USPS First Class Mail International
Over 4 lbs ship USPS Priority Mail International.
Deliveries to Canada weighing more than 4 lbs may ship UPS Standard®.
All duties, customs, and brokerage fees are the responsibility of the buyer/receiver.
We will provide tracking information when you order ships.
Delivery times vary by location and may be delayed by receiving country's customs inspection and processing.
For specific shipping and delivery questions, please contact us by e-mail at firstname.lastname@example.org and include your order number.
Q: What is your cancellation policy?
Orders may be canceled on or before 2:30 p.m. on the day it is placed. Cancellation requests that have not shipped will be honored. If the order has shipped, our standard return policy applies.
Q: What is your return policy?
If an item you purchased arrives defective or damaged, or is different than what you ordered, we apologize and will do whatever we can to ensure your satisfaction. Please contact us at 952-955-6107 or email us at hello@IndieDoGood.com to resolve the issue. We’re happy to ship you the correct item and arrange for you to return the original item by providing a return label.
Except during the holiday season (see below), we accept returns within 30 days of the original purchase date to our warehouse located at 1460 Lake Drive West, Chanhassen, MN 55317.
You are responsible for return shipping charges, except when the product purchased was received defective or damaged, or is different than what you ordered. Returned items should be sent to the shipping address listed above in the original packaging, and with the original shipping documentation.
Unopened and undamaged returned items will receive a full refunded if received in working condition within 30 days of the original purchase date. The refund amount may vary for opened items, depending on the reason for your return and the working condition upon receipt of the returned item.
Through our holiday return policy, all items purchased and shipped between November 1 and December 31 can be returned until January 31 for a full refund, according to the above return policy.
What is the best way to contact Indie Do Good?
You can contact Indie Do Good by telephone, email, or mail. Each option works as well as the others, but we can respond faster if you contact us by phone or online. Please feel free to contact us anytime with questions or concerns at:
- Phone: 952-955-6107
- Email: hello@IndieDoGood.com
- Address: 1460 Lake Drive W, Chanhassen, MN 55317
We are available by phone Monday through Friday, 8:30 a.m. - 5:00 p.m. If you reach our phone during non-business hours, please leave a message, and we will return your call on the next business day. Reach out to us today with questions about our business and what we offer!